Amazon shuts down user's household based on unconfirmed word of delivery driver. Could it happen to you?

A Microsoft site reliability engineer had his Amazon account suspended for a week after an Amazon delivery driver misinterpreted an automated doorbell message as racist abuse. Brandon Jackson, who is Black, says he was able to regain access to his account after providing Amazon with evidence that he had not made any racist remarks. However, he is critical of Amazon's handling of the incident, saying that the company should have done more to investigate the matter before suspending his account.

Presumably, if this were a government agency, there would have been a lengthy appeal process and it would cost you attorney fees.

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